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Payments shown in euros or US dollars will be taken in pounds (£) and converted by the bank. Payments are made to Kelston Actuation Limited.

Refund/Returns Policy

At Kelston Actuation, we take great pride in creating custom-made goods that are specifically tailored to meet your unique requirements. Each product is carefully crafted with attention to detail and designed to exceed your expectations. As such, we have established the following returns policy for custom-made goods:

Returns and Refunds: We do not accept returns or offer refunds for custom-made goods unless otherwise agreed upon by the seller.

Clear Communication: We strive to ensure clear communication throughout the entire customization process to minimize the possibility of misunderstandings or errors. It is crucial that you provide accurate specifications, measurements, and any other necessary details when placing your order. We may request additional information or clarification to ensure your satisfaction.

Quality Assurance: We thoroughly inspect each custom-made product before delivery to ensure it meets our high standards of craftsmanship and quality. In the rare event that your product is flawed or damaged upon receipt, please contact us within 7 days of delivery to discuss the issue.

Agreement for Returns: If you believe there is a valid reason to request a return or refund for a custom-made product, please contact our customer service team as soon as possible. We will review your case on an individual basis and may require supporting documentation or evidence to evaluate the request.

Exceptions for Returns: Returns or refunds may be considered in exceptional circumstances, such as:

a. Manufacturing Defects: If the custom-made product has a manufacturing defect that significantly deviates from the agreed specifications and renders it unusable or materially different from what was initially requested.

b. Shipping Damage: If the product sustains significant damage during transit, which affects its functionality or appearance. Please ensure to document any visible damage upon delivery and notify us immediately.

Discretion of the Seller: The final decision on whether to accept a return or refund rests with the seller. We will carefully consider each case, taking into account the nature of the product, the customization process, and any extenuating circumstances.

Return Shipping: If a return or refund is approved, you may be responsible for covering the cost of return shipping unless the return is due to a manufacturing defect or shipping damage. We will provide you with detailed instructions regarding the return process if applicable.

We appreciate your understanding and cooperation with our returns policy. Our goal is to ensure your complete satisfaction with our custom-made goods. If you have any questions or concerns regarding this policy or any aspect of your order, please contact our customer service team, and we will be happy to assist you.

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