Exporting To Europe
We Work With Businesses Across The EU and Europe

Shipping Partners

For standard orders below a certain size and weight we use FedEx International (formerly TNT) as our primary courier service. For larger products and custom builds, it is sometimes necessary to use dedicated couriers, with the option for customers to arrange collection themselves.

Exchange Rates

In an ever-changing global market, tracking exchange rates and understanding additional costs from banks and other sources can be difficult. We will always use the best possible rates to accommodate both parties at the time of quotation to ensure a fair exchange. Due to the volatility of currency, our international quotes are valid for a shorter amount of time than our base GBP quotes.

As most of our business is between the UK, Europe and the US, some specific guidelines for these areas are outlined below. Please note this page is a guide only and will not be relevant to all parties. it is recommended that you confirm any information from this page with your relevant governing body at the time of interest.

European Specific Guidelines

As the EU is a Customs Union, a single Import Tariff is due at the place of entry where the import declaration is made, irrespective of the EU member state.

• Minimum threshold for Import Duty/Import Sales Tax by air or sea is 430EUR. Above which duty will be paid in line with the Harmonized Schedule (HS).
• A list of our general HS codes is shown below:

• All shipments to the EU use the Incoterms DAP (Delivered at Place) as standard.
• We use FedEx International Express for all goods shipped with a weight below 500kg (Palletised) and size within 2.4 x 1.2 x 1.5m. For larger shipments we use Europa Worldwide.

If you would like an estimated quote for shipping of any of our products, then please notify our sales team when requesting a quote. The carriage and packaging amount is subject to change due to the customisability of our products, which can alter the size and weight of shipped goods.

FAQs

What options do you have for payment?

As new customer our standard payment terms are Pro-Forma Invoice, with payment being required before shipment of goods. We do also offer the ability to pay using Credit Card through World Pay. You also have the option to apply for an account with us with 30 day payment terms, after your first order.

What are your typical shipping costs?

Size and weight of packaged goods can be hard to calculate due to the custom nature of our products. Consequently, we typically add shipping and packaging charges to your invoice once these entities are clarified. It is often possible to estimate the cost of a shipment prior to this if required. Please ask our sales team when requesting a quote if your require this.

I want to arrange my own collection and courier service, is this possible?

This is assessed on a case-by-case basis. Please speak to your sales contact about your requirements.

When will I receive my order?

Due to the unique and customised nature of each order that is accepted, our lead times can vary. For standard products on our website, we aim to deliver between 2-6 weeks from receipt of order, inclusive of shipping. This is dependent on order size and quantity, as well as customs clearance for international orders. If timeframe is critical to your application, then we will do our utmost to accommodate.

I have a more specific question, who should I contact?

Our technical sales team are on hand from 07:30-17:00 (GMT) Mon-Fri and can be reached by email at: sales@kelstonactuation.com From here, one of our team will address your questions personally.